Remote Customer Service Account Specialist
AO Globe Life has a 70-year history of supporting veterans, labor union members, credit union members, and their families across the United States. Our mission is built on service and integrity—helping individuals understand their coverage options while supporting long-term financial security for the families we serve.
We are expanding our remote workforce and seeking service-oriented professionals who want to make a meaningful impact while building a flexible career within a stable, mission-driven organization.
Position Overview
As a Remote Customer Service Account Specialist, you will work directly with members who have requested information, providing guidance on available coverage options that align with their needs. This fully remote role offers flexibility, structured support, and the opportunity to grow professionally while delivering excellent service to members nationwide.
What We Offer
Fully remote position with location flexibility across the United States
Flexible scheduling with autonomy over your workday
Pre-qualified client consultations provided—no cold outreach required
Comprehensive training and professional development programs
Union membership through OPEIU Local 277
Health insurance premium reimbursement and support programs
Recognition programs and performance incentives
Long-term stability within a respected organization with a 70+ year legacy
Key Responsibilities
Conduct scheduled virtual consultations with members via Zoom
Help individuals and families understand available coverage options
Guide clients through the onboarding and enrollment process
Deliver exceptional customer service to support satisfaction and retention
Provide ongoing account support including policy updates and client inquiries
Maintain accurate digital records and documentation
Ensure compliance with company guidelines and regulatory standards
Ideal Candidate Profile
Successful candidates typically demonstrate:
Strong written and verbal communication skills
Excellent organization, time management, and attention to detail
A self-motivated, service-focused mindset
Client service or customer-facing experience (helpful but not required)
Strong problem-solving and critical thinking abilities
Comfort working independently while collaborating within a remote team
Coachability and openness to professional development
Eligibility Requirements
Must be legally authorized to work in the United States
Must be physically located within the United States
Non-U.S. residents are not eligible at this time
Build a Career with Purpose
This opportunity combines meaningful service with long-term professional growth and remote flexibility. If you are motivated, service-driven, and ready to build a career helping families protect what matters most, we encourage you to apply.
Apply today and explore your future with AO Globe Life.