Operations Manager – Strictly Remote | Client Services & Leadership
Operations Manager – Strictly Remote | Client Services & Leadership
Company: AO | Globe Life
Work Arrangement: 100% Remote / Work From Home
Location: U.S. Residents Only
Schedule: Full-Time | Flexible
Career Track: Operations | Client Services | Leadership Development
Compensation: Weekly Performance-Based Compensation + Leadership Incentives
Lead Operations. Develop People. Build Your Career From Home.
Are you an organized, results-driven professional who enjoys leading people, improving performance, solving problems, and creating exceptional client experiences?
AO | Globe Life is expanding our virtual organization and seeking motivated professionals for our Remote Operations Manager opportunity.
This role combines client relationship management, operational leadership, team development, performance coaching, and business growth in a strictly remote environment.
You'll work alongside experienced leaders while learning our virtual systems, serving clients, developing team members, and building the skills necessary to take on increasing leadership responsibilities.
This position is strictly remote—no commuting or office reporting required.
✓ 100% Remote / Work From Home
✓ Leadership & Management Development
✓ Weekly Performance-Based Compensation
✓ Performance & Leadership Bonuses
✓ Client Opportunities Provided
✓ Virtual Training & Executive Mentorship
✓ Flexible Scheduling
✓ Performance-Based Advancement
Position Overview
As a Remote Operations Manager, you'll help support the day-to-day performance of a virtual client-services organization while developing and mentoring professionals within your team.
Your responsibilities will span three primary areas:
Client Experience | Team Development | Operational Performance
You'll lead by example—working directly with clients while helping developing representatives improve communication, organization, productivity, professionalism, and overall performance.
What You'll Do
👥 Team Leadership & Development
Coach, mentor, and support remote representatives
Assist with onboarding and development of new team members
Conduct virtual coaching and performance-development sessions
Help establish individual and team performance goals
Track progress and identify opportunities for improvement
Provide constructive feedback and accountability
Support representatives in strengthening client-service skills
Recognize achievements and encourage continued development
Foster a positive, collaborative, performance-focused virtual culture
🤝 Client Experience & Relationship Management
Conduct scheduled client appointments through Zoom and phone
Help individuals and families understand available benefit options
Identify client needs through professional conversations
Explain products and coverage options clearly and accurately
Assist clients throughout applications and enrollment
Provide ongoing client service and follow-up
Help resolve questions and concerns professionally
Maintain strong, long-term client relationships
📊 Operations & Performance
Help monitor individual and team activity and performance
Maintain accurate digital documentation and client records
Coordinate schedules, appointments, and follow-up activities
Identify opportunities to improve productivity and client experience
Utilize CRM systems and virtual business technology
Help ensure adherence to company procedures and applicable requirements
Collaborate with leadership on team development and growth initiatives
🏡 STRICTLY 100% REMOTE
This position is designed for professionals who want to build and lead their career entirely from home.
Your work environment includes:
Virtual client appointments
Online team meetings
Remote coaching and mentorship
Digital collaboration
Virtual leadership development
Online training and workshops
Web-based business and client-management systems
No daily commute. No traditional office environment.
Applicants must have a reliable computer or laptop, high-speed internet, webcam, microphone, and a professional home workspace.
📞 Client Opportunities Provided
Spend more time developing relationships and serving clients rather than relying exclusively on traditional prospecting.
Representatives work with individuals and families interested in learning more about available benefits and financial protection options.
This allows you and your team to focus on:
Client Needs → Education → Solutions → Enrollment → Service → Long-Term Relationships
💰 Weekly Performance-Based Compensation
This is a performance-based independent contractor leadership opportunity, rather than a traditional salaried corporate Operations Manager position.
Income opportunities may include:
Weekly commission-based compensation
Personal production commissions
Performance bonuses
Leadership incentives
Team-based compensation when applicable
Renewal and residual income opportunities
Recognition and achievement incentives
Uncapped Commission-Based Earning Potential
Individual earnings vary based on activity, production, team development, performance, and results.
This is not a guaranteed hourly or salaried management position.
📚 Leadership Training & Mentorship
You don't need previous insurance management experience to be considered.
Our development program may include:
Structured virtual onboarding
Product and benefits education
Client relationship management
Consultative sales development
Operational systems training
Performance management
Coaching and communication development
Goal setting and accountability
Team-building strategies
Virtual leadership skills
One-on-one mentorship
Advanced leadership development
You'll have opportunities to learn directly from experienced leaders while strengthening your ability to coach people, manage performance, solve problems, and build successful teams.
📈 Leadership & Management Career Track
AO provides opportunities for professionals who demonstrate the ability to perform personally while developing others.
Your development may include experience in:
Client Services → Training & Mentorship → Team Development → Operations Leadership → Management → Advanced Leadership
Advancement is based on performance, consistency, professional development, business needs, and demonstrated leadership ability—not simply tenure.
Leadership and management positions are earned through performance and are not guaranteed.
❤️ Benefits & Professional Support
Qualifying representatives may have access to:
Medical insurance reimbursement opportunities
Company-supported life insurance
Accidental Death Benefit coverage
Union representation through OPEIU Local 277
Renewal and residual income opportunities
Professional development programs
Leadership mentorship
Virtual business technology and resources
Eligibility and qualification requirements may apply.
✈️ Leadership Recognition & Incentives
Strong performance may create opportunities to qualify for:
Company-sponsored incentive travel
Leadership conventions
Professional conferences
Team-building events
Performance contests and awards
Recognition programs
Advanced leadership development opportunities
Who We're Looking For
You may be a strong candidate if you demonstrate:
Strong leadership or management potential
Excellent verbal and written communication skills
Ability to coach, motivate, and develop others
Strong customer-service and relationship-building skills
Results-oriented and goal-driven mindset
Strong organization and time-management abilities
Problem-solving and critical-thinking skills
Personal accountability and consistent follow-through
Ability to prioritize multiple responsibilities
Professionalism, integrity, and sound judgment
Comfort working independently in a remote environment
Ability to collaborate and lead virtually
Confidence using Zoom and digital technology
Coachability and willingness to continuously improve
Experience That Transfers Well
Previous experience in these areas may be especially valuable:
Operations Management
Customer Service Management
Sales Management
Team Leadership
Account Management
Business Development
Financial Services
Insurance
Recruiting
Training & Development
Retail Management
Hospitality Management
Healthcare Management
Military Leadership
Entrepreneurship
Previous insurance experience is helpful but not required.
🎓 Licensing Requirements
Because this opportunity involves insurance products, representatives must hold or obtain the appropriate state Life & Health Insurance License before performing activities requiring licensure.
Candidates who are not currently licensed may still apply.
Licensing guidance and support are provided.
Minimum Requirements
Applicants must:
Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional home workspace
Be comfortable conducting business through Zoom and phone
Be willing to complete required training
Be willing to participate in ongoing leadership development
Hold or be willing and able to obtain the appropriate state Life & Health Insurance License
💻 100% Virtual Interview Process
The entire hiring process is conducted remotely.
Qualified candidates will complete a brief career overview covering the opportunity, compensation structure, licensing requirements, client system, training, and leadership-development path.
Candidates interested in continuing will then participate in a live Zoom interview with our hiring team.
🚀 Ready to Lead From Home?
If you're looking for a strictly remote leadership opportunity where you can serve clients, develop professionals, build a high-performing team, and create long-term career and income opportunities through performance, we'd like to hear from you.