Remote Member Relations Advisor

Company: AO Globe Life – American Income Division
Location: 100% Remote
Schedule: Flexible | Full-Time Opportunity
Position Type: 1099 Independent Contractor
Compensation: Commission Only | Weekly Commissions | Performance Bonuses
Experience: Entry Level | No Previous Insurance Experience Required
Training: Virtual Onboarding | Licensing Guidance | One-on-One Mentorship

Build Relationships That Matter. Help Families Protect What Matters Most.

Are you a people-focused professional who enjoys building trust, providing exceptional service, and helping others make informed decisions?

Would you like to work from home while developing valuable skills in client relations, insurance benefits, and professional leadership?

AO Globe Life is seeking motivated, dependable individuals to join our virtual team as Remote Member Relations Advisors.

In this role, you'll work with prospective and existing clients, including working families, labor union members, veterans, credit union members, and association households.

Through scheduled Zoom and phone appointments, you'll help clients understand available life, accident, and supplemental health insurance products, answer questions, recommend suitable coverage once appropriately licensed, and provide continued support.

This opportunity combines member relations, customer service, benefits education, and consultative insurance sales.

We welcome applicants with experience in customer service, sales, healthcare, financial services, hospitality, administration, and other people-focused industries.

No previous insurance experience is required to apply.

We provide training, licensing guidance, mentorship, and ongoing professional-development resources.

Why Consider This Opportunity?

100% Work From Home

Conduct client consultations, attend training, and collaborate with your team through Zoom, phone, and digital business systems.

Company-Provided Member Opportunities

Connect with prospective clients through company-provided leads without purchasing leads or conducting door-to-door prospecting.

Flexible Scheduling

Organize your professional responsibilities around client appointments, follow-up, training, and personal commitments.

Weekly Commission Opportunities

Earn commissions on eligible completed business, with opportunities for performance bonuses and qualifying renewal income.

Training and Mentorship

Develop skills in insurance products, client communication, virtual consultations, electronic enrollment, and relationship management.

Career Development

Build transferable professional skills and potentially qualify for additional coaching, mentoring, or leadership responsibilities based on performance.

Your Responsibilities

Connect With Members and Build Relationships

You'll help create a professional, supportive experience for individuals and families exploring available benefits.

Responsibilities include:

• Contact company-provided prospective clients.

• Schedule and conduct Zoom and phone appointments.

• Listen carefully to client concerns and priorities.

• Identify individual and family protection needs.

• Explain the benefit consultation process.

• Build professional relationships based on trust.

• Answer general questions clearly and respectfully.

• Maintain accurate appointment information.

• Provide consistent communication and follow-up.

Educate Members About Available Coverage

Once appropriately licensed, you'll:

• Explain available life insurance products.

• Review accident and supplemental health insurance options.

• Conduct needs-based benefit consultations.

• Help clients understand policy features and coverage choices.

• Recommend appropriate insurance solutions.

• Answer questions about enrollment procedures.

• Assist eligible clients with electronic applications.

• Review required documentation.

• Follow applicable state insurance regulations and company procedures.

Provide Continued Member Support

Your responsibilities may also include:

• Follow up with clients after enrollment.

• Respond to general policy-service questions.

• Assist with applicable policy reviews.

• Help clients navigate beneficiary update requests.

• Direct clients to appropriate claims-support resources.

• Maintain accurate digital client records.

• Build lasting relationships through dependable service.

Important: This is a client-facing insurance sales and service position, not an hourly administrative or inbound-only customer-service role.

Company-Provided Leads — No Traditional Cold Calling

Representatives receive access to company-provided prospective client opportunities, including individuals and families interested in learning about available benefits.

The typical client process includes:

Connect → Listen → Educate → Recommend → Enroll → Support

There is no requirement to purchase leads.

Outbound calls, appointment scheduling, and client follow-up are part of the position.

Traditional random cold calling and door-to-door prospecting are not required.

Weekly Commission-Based Compensation

Important Compensation Information

This opportunity is structured as a 1099 independent contractor position with 100% commission-based compensation.

There is no guaranteed hourly wage, base salary, or traditional W-2 employee benefits package.

Potential compensation opportunities include:

• Weekly commissions on eligible completed business.

• Performance-based bonuses.

• Renewal and residual income opportunities.

• Additional achievement incentives.

• Leadership-related compensation for qualifying representatives.

Individual earnings depend on activity, completed business, production, and results.

Income is not guaranteed, and individual earnings vary.

Applicants should understand and be comfortable with the commission-only compensation structure before applying.

Training and Mentorship — No Insurance Experience Required

We welcome applicants who are new to the insurance industry.

Training may include:

• Insurance product fundamentals.

• State licensing preparation guidance.

• Professional customer communication.

• Client needs assessments.

• Relationship management.

• Virtual appointment preparation.

• Consultative insurance sales.

• Digital benefit presentations.

• Electronic enrollment procedures.

• Customer-service follow-up.

• Compliance expectations.

• Time management and organization.

• Professional coaching.

• Leadership development.

Ongoing mentorship is available as you develop your skills.

Training is provided at no cost but is not hourly compensated.

State Insurance Licensing

You do not need an insurance license to submit an application.

However, the appropriate state Life & Health Insurance License is required before conducting activities that require insurance licensure.

Licensing guidance and preparation support are available.

Candidates are responsible for applicable expenses, including study materials, examination fees, background screening, fingerprinting, and state licensing fees.

Applicants should be willing and financially prepared to complete the required licensing process.

Work From Home Requirements

You'll need:

• A dependable desktop or laptop computer.

• Reliable high-speed internet.

• Webcam and microphone capability.

• Phone access.

• A quiet, professional workspace.

• Basic computer proficiency.

• Comfort learning Zoom and web-based systems.

The company provides access to designated digital presentation and electronic enrollment tools.

Personal computer equipment and home internet service are not provided or reimbursed.

Professional Support and Recognition

Qualifying representatives may have access to:

• Medical insurance reimbursement opportunities.

• Company-supported life insurance.

• Accidental Death Benefit coverage.

• Renewal and residual income opportunities.

• Professional mentorship.

• Leadership-development programs.

• Union representation where applicable.

• Digital business tools.

• Performance recognition programs.

Medical reimbursement is not traditional employer-sponsored health insurance.

Eligibility, production, and qualification requirements apply.

Recognition and Incentives

Qualifying representatives may have opportunities to participate in:

• Performance bonuses.

• Achievement recognition.

• Company-sponsored incentive travel.

• Leadership conferences.

• Professional-development events.

• Team recognition programs.

These opportunities are performance-based and are not guaranteed.

Who We're Looking For

We're interested in individuals who demonstrate:

• Friendly, professional communication.

• Strong listening and relationship-building skills.

• Customer-focused thinking.

• Dependability and accountability.

• A positive attitude and willingness to learn.

• Strong organization and time management.

• Comfort working independently.

• Ability to collaborate with a virtual team.

• Basic computer proficiency.

• Motivation to work toward performance goals.

• Coachability and openness to feedback.

Experience in customer service, retail, hospitality, healthcare, banking, education, administration, military service, call centers, client relations, account management, or sales may be helpful but is not required.

Minimum Requirements

Applicants must:

• Be at least 18 years old.

• Reside within an eligible U.S. location.

• Be legally authorized to work in the United States.

• Have access to a dependable computer or laptop.

• Maintain reliable high-speed internet.

• Have webcam and microphone capability.

• Maintain a professional home workspace.

• Be comfortable conducting Zoom and phone appointments.

• Be willing to complete required training.

• Be comfortable with consultative insurance sales.

• Understand the commission-only compensation structure.

• Hold or be willing and able to obtain the required state Life & Health Insurance License.

• Meet applicable licensing and background requirements.

Career Growth and Leadership Development

Representatives who demonstrate strong performance, professionalism, consistency, and leadership ability may qualify for additional responsibilities involving:

• Senior member benefits services.

• Training and mentoring.

• Team coaching.

• Recruiting.

• Team leadership.

• Sales management.

• Advanced professional development.

Advancement depends on qualifications, performance, and available opportunities.

Leadership advancement is not guaranteed.

About AO Globe Life

AO operates within the American Income Division of Globe Life, helping working families understand available life, accident, and supplemental health insurance benefits.

Our virtual business model combines member relations, benefits education, consultative insurance sales, professional mentorship, and performance-based development.

We emphasize integrity, accountability, professionalism, teamwork, and continued learning.

Our Mission: Protect Every Child. Serve All Working People.

Virtual Interview Process

Qualified applicants will first receive an approximately 15-minute career overview explaining the opportunity, compensation structure, licensing requirements, training, client process, and professional-development opportunities.

Interested candidates may then participate in a live Zoom interview with our hiring team.

Ready to Build a Career That Makes an Impact?

If you're motivated to help working families, build meaningful client relationships, develop valuable professional skills, and explore a flexible career combining member relations and insurance sales, we'd like to hear from you.

Please apply only if you meet the minimum requirements, understand the commission-only compensation structure, and are willing and able to complete the required insurance licensing process.

Apply today with your updated resume to be considered for our Remote Member Relations Advisor opportunity with AO Globe Life.

Empower Members. Protect Families. Build Relationships. Grow Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.