Virtual Member Advisor | Customer Service | Work From Home
Virtual Member Success Advisor | Customer Service | Work From Home
Company: Globe Life AO
Location: 100% Remote – United States
Job Type: Full-Time | Flexible Schedule
Compensation: Commission-Based | Weekly Pay | Performance Incentives
Experience: Entry-Level Welcome | Training & Mentorship Provided
Help People. Build Relationships. Create a Career You Love.
Looking for a work-from-home career where you can help people, build meaningful relationships, and create opportunities for long-term professional growth?
Globe Life AO is expanding our virtual team and seeking motivated, service-oriented professionals to join us as Virtual Member Success Advisors.
In this role, you'll meet with individuals and families through scheduled Zoom and phone appointments, helping them understand available life, accident, and supplemental health insurance benefits while providing professional support throughout the client relationship.
This opportunity combines customer service, member support, benefits education, relationship management, and consultative insurance sales in a fully remote environment.
No previous insurance experience is required. We provide structured training, licensing guidance, mentorship, and ongoing professional development.
Opportunity Highlights
✔ 100% Work From Home
✔ Flexible Schedule
✔ Qualified Client Opportunities Provided
✔ No Lead Purchasing Required
✔ Weekly Commission Pay + Performance Bonuses
✔ Renewal & Residual Income Opportunities
✔ Comprehensive Training & Mentorship
✔ Performance-Based Career Advancement
What You'll Do
🤝 Member Support & Customer Service
Become a trusted resource for clients before, during, and after enrollment.
Meet with clients through scheduled Zoom and phone appointments
Listen carefully to client needs, questions, and financial protection priorities
Provide clear and professional answers regarding available benefits
Guide new clients through the enrollment process
Deliver responsive customer service and consistent follow-up
Build long-term relationships based on trust and professionalism
Assist existing clients with policy questions and service needs
Help with applicable policy reviews and beneficiary updates
📋 Benefits Education & Enrollment
Help families understand their options so they can make informed decisions.
Explain available life, accident, and supplemental health insurance options
Review coverage features and benefit choices
Identify individual and family protection needs
Provide needs-based recommendations
Guide clients through applications and required documentation
Help clients understand the coverage they select
Maintain accurate digital records and follow-up information
Our approach focuses on education, service, and relationship building—not high-pressure sales tactics.
Why Join Globe Life AO?
🏠 100% Remote Work
Build your career from home while serving clients virtually.
Enjoy:
No daily commute
Flexible scheduling
Virtual client appointments
Remote training and coaching
Digital business systems
Collaborative virtual team environment
📞 Qualified Client Opportunities
Spend your time connecting with individuals and families interested in learning more about available benefits.
No lead purchasing is required.
Focus your time on:
Client consultations
Benefits education
Needs analysis
Enrollment assistance
Relationship building
Ongoing client service
Weekly Pay & Performance-Based Compensation
This is a commission-based insurance opportunity rather than a traditional hourly or salaried position.
Compensation opportunities may include:
Weekly commission payments
Performance-based bonuses
Renewal and residual income opportunities
Leadership incentives
Performance recognition
Additional advancement opportunities
There is no predetermined hourly wage limiting your earnings; however, compensation is directly tied to individual activity, production, consistency, and results.
Individual earnings vary based on performance and business results. No specific income level is guaranteed.
Comprehensive Training & Mentorship
📚 No Insurance Experience? No Problem.
We provide the training and support—you bring the willingness to learn.
Professional development may include:
Structured virtual onboarding
Insurance licensing guidance
Product and benefits education
Customer-service development
Client needs assessment
Consultative sales training
Virtual presentation development
Application and enrollment procedures
Weekly coaching and training
One-on-one mentorship
Leadership development
Ongoing professional education
Candidates who are not currently licensed will receive guidance through the state Life & Health Insurance licensing process.
Career Growth & Leadership Development
Looking for more than an entry-level position?
Representatives who demonstrate strong performance, professionalism, consistency, initiative, and leadership ability may have opportunities to progress into:
Advisor → Mentor → Trainer → Team Leader → Management → Advanced Leadership
Career development opportunities may include:
Mentoring newer representatives
Training and coaching
Team development
Leadership responsibilities
Management development
Professional conferences
Advanced leadership opportunities
Advancement is based on performance and demonstrated ability—not simply tenure.
Benefits, Recognition & Professional Support
Qualifying representatives may have access to:
❤️ Representative Programs
Medical insurance reimbursement program
Company-supported life insurance
Accidental Death Benefit coverage
Renewal and residual income opportunities
🤝 Professional Support
OPEIU Local 277 representation, where applicable
Leadership development resources
Ongoing mentorship and professional coaching
✈️ Recognition & Incentives
Qualifying performers may have opportunities for:
Company-sponsored incentive travel
Leadership conferences
Professional development events
Performance recognition
Awards and contests
Team-building experiences
Eligibility requirements, performance qualifications, and applicable waiting periods may apply.
Who We're Looking For
You don't need an insurance background to succeed here.
Successful candidates typically demonstrate:
Excellent communication and active-listening skills
Strong customer-service mindset
Natural relationship-building abilities
Positive and professional attitude
Self-motivation and accountability
Strong organization and time management
Problem-solving and critical-thinking abilities
Attention to detail and dependable follow-through
Confidence working independently from home
Ability to collaborate within a virtual team
Coachability and openness to feedback
Desire to learn and develop professionally
Commitment to delivering an outstanding client experience
Experience That Transfers Well
Previous experience can be helpful in:
Customer Service • Member Services • Client Relations • Healthcare • Education • Hospitality • Retail • Recruiting • Financial Services • Banking • Administrative Support • Call Centers • Sales • Management
However, previous industry experience is not required.
We place significant value on communication, professionalism, coachability, work ethic, and a genuine desire to help others.
Minimum Requirements
Applicants must:
Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Have webcam and microphone capability
Maintain reliable high-speed internet
Maintain a quiet, professional workspace
Be comfortable communicating with clients through Zoom and phone
Be willing to complete required training
Hold or be willing and eligible to obtain the appropriate state Life & Health Insurance License
Licensing guidance is provided for candidates who are not currently licensed.
Why This Career Matters
Every client conversation is an opportunity to provide clarity, answer important questions, and help a family better understand options designed to protect their financial future.
As a Virtual Member Success Advisor, you'll have the opportunity to combine:
Customer Service + Relationship Building + Benefits Education + Professional Development + Performance-Based Growth
You won't simply complete transactions—you'll have the opportunity to develop long-term relationships with the families you serve while building valuable professional skills and creating opportunities for your own future.
Virtual Interview Process
Qualified applicants will first complete a brief career overview covering:
Position responsibilities
Commission-based compensation
Licensing requirements
Training and mentorship
Client process
Career advancement opportunities
Candidates interested in continuing will then have the opportunity to participate in a live Zoom interview with our hiring team.
All interviews are conducted virtually for convenience and accessibility.
Ready to Build Your Future From Home?
If you're looking for a remote customer service and member benefits career where you can help families, develop professionally, build lasting relationships, and create income and advancement opportunities through your performance, we'd like to hear from you.