Remote Customer Service Account Manager
AO Globe Life has proudly served veterans, labor union members, credit union members, and their families for more than 70 years. Our mission is rooted in service, integrity, and long-term impact. We help families understand coverage options that protect what matters most and support long-term financial stability.
As our organization continues to grow, we are seeking service-driven professionals who want to build meaningful careers while working remotely in a stable, growth-focused environment.
Position Overview
As a Remote Customer Service Account Manager, you will work directly with members who have requested information, guiding them through available coverage options and helping them make informed decisions. This fully remote role offers flexibility, structured training, and the opportunity to grow professionally while delivering excellent service to families nationwide.
What We Offer
Fully remote position with location flexibility across the United States
Flexible scheduling with autonomy over your workday
Pre-qualified client consultations provided — no cold outreach required
Comprehensive training and ongoing mentorship
Union membership through OPEIU Local 277
Health insurance premium reimbursement and support programs
Recognition programs and professional development opportunities
Long-term stability with a well-established organization
Key Responsibilities
Conduct scheduled virtual consultations with members via Zoom
Help individuals and families understand available coverage options
Guide clients through the onboarding and enrollment process
Deliver high-quality customer service to ensure satisfaction and retention
Provide ongoing account support including updates and client inquiries
Maintain accurate digital records and documentation
Ensure compliance with company guidelines and regulatory standards
Ideal Candidate Profile
Successful candidates typically demonstrate:
Strong written and verbal communication skills
Strong organizational and time-management abilities
A self-motivated, service-focused mindset
Customer service or client-facing experience (helpful but not required)
Problem-solving abilities and attention to detail
Comfort working independently while collaborating with a remote team
Coachability and openness to professional development
Eligibility Requirements
Must be legally authorized to work in the United States
Must be physically located within the United States
Non-U.S. residents are not eligible at this time
Build a Career with Purpose
This opportunity combines meaningful service with long-term professional growth and remote flexibility. If you are motivated, service-oriented, and ready to grow your career while helping families protect what matters most, we encourage you to apply.
Apply today and explore your future with AO Globe Life.