Entry-Level Remote Customer Service Representative | Benefits & Client Support
Entry-Level Remote Customer Service Representative - Benefits & Client Support
AO | Globe Life | 100% Remote | Work From Home | No Insurance Experience Required
Work Arrangement: 100% Remote / Work From Home
Location: U.S. Residents Only
Schedule: Full-Time Opportunity | Flexible Schedule
Experience: Entry Level Welcome | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Bonuses
Training: Comprehensive Training | Licensing Guidance | One-on-One Mentorship
Work From Home. Help Families. Build Skills That Grow With You.
Are you looking for an entry-level remote career where you can use your people skills, help families, and create opportunities for professional and financial growth?
AO | Globe Life is expanding our virtual team and seeking motivated, service-focused professionals to join us as Remote Customer Service Representatives / Benefits Advisors.
You'll meet with individuals and families through scheduled virtual appointments, answer questions, explain available benefit options, assist with enrollment, and provide continued client support.
This opportunity combines:
Customer Service + Client Support + Benefits Education + Relationship Building + Consultative Insurance Sales
No previous insurance experience is required.
We provide structured training, licensing guidance, mentorship, and ongoing professional development to help motivated individuals learn the business and build confidence.
✓ 100% Remote / Work From Home
✓ Entry Level – No Insurance Experience Required
✓ Qualified Client Opportunities Provided
✓ No Traditional Cold Calling
✓ No Lead Purchasing Required
✓ Weekly Commission-Based Pay
✓ Performance Bonuses & Incentives
✓ Renewal & Residual Income Opportunities
✓ Training & One-on-One Mentorship
✓ Leadership & Career Advancement
What You'll Do
As a Remote Customer Service Representative / Benefits Advisor, you'll support clients from their initial consultation through enrollment and ongoing service.
🤝 Customer Service & Client Support
Your responsibilities may include:
Meet with clients through scheduled Zoom and phone appointments
Connect with individuals and families interested in learning about available benefits
Ask questions to understand each client's needs and priorities
Listen carefully and provide personalized service
Answer benefit and coverage questions clearly
Maintain consistent client communication and follow-up
Build long-term relationships through trust and professionalism
Maintain accurate digital client records and documentation
Help create a positive client experience from beginning to end
🛡️ Benefits Education & Enrollment
Once appropriately licensed, you'll also:
Conduct virtual benefit consultations
Explain available life, accident, and supplemental health insurance options
Help clients understand coverage features and available choices
Identify individual and family protection needs
Recommend appropriate solutions based on client needs
Guide eligible clients through applications and enrollment
Assist with required documentation
Help with beneficiary information
Conduct applicable policy and benefit reviews
Provide continued support after enrollment
Our approach emphasizes education, service, and helping clients make informed decisions rather than relying on high-pressure sales tactics.
❤️ Ongoing Client Relationships
Your work doesn't necessarily end once coverage is established.
Ongoing service may include:
Policy and benefit reviews
Beneficiary updates
Coverage questions
Follow-up appointments
Policy-related service needs
Appropriate claims guidance and resources
Continued client communication
Long-term relationship management
We're looking for people who understand that great customer service is about building trust, following through, and being dependable when clients need support.
📞 Qualified Client Opportunities – No Traditional Cold Calling
Representatives have access to qualified client opportunities, including individuals and families who have requested or expressed interest in information regarding available benefits.
No lead purchasing is required.
Instead of relying solely on traditional cold prospecting, your focus is on:
Connect → Understand → Educate → Recommend → Enroll → Support
🏠 100% Remote / Work From Home
Build your career without the daily commute.
Your virtual work environment may include:
Zoom client appointments
Phone consultations
Digital enrollment systems
Online training
Virtual coaching
One-on-one mentorship
Team meetings
Client follow-up
Professional-development sessions
Remote work offers flexibility, but successful representatives also demonstrate organization, self-discipline, accountability, and consistent effort.
⏰ Flexible Scheduling
You'll have the opportunity to organize your schedule around your professional and personal responsibilities while maintaining the availability needed to serve clients and reach performance goals.
This environment can be an excellent fit for individuals who value:
Independence
Flexibility
Goal-based work
Professional development
Performance-driven growth
💰 Weekly Performance-Based Compensation
This is a commission-based independent contractor opportunity rather than a guaranteed hourly or salaried customer-service position.
Compensation opportunities may include:
Weekly commission payments
Performance-based bonuses
Renewal income
Residual income opportunities
Leadership incentives for qualifying representatives
Recognition programs
Additional performance-based rewards
Uncapped Commission Potential
There is no predetermined earnings ceiling on commission production.
Your income potential is influenced by your:
Activity
Consistency
Client appointments
Production
Performance
Results
Individual earnings vary significantly and income is not guaranteed.
📚 No Insurance Experience? We'll Train You.
We welcome entry-level applicants, recent graduates, and professionals transitioning from other industries.
Training and development may include:
Structured virtual onboarding
Insurance licensing guidance
Product and benefits education
Customer-service training
Client communication development
Relationship-building techniques
Consultative sales training
Virtual presentation skills
Enrollment systems and procedures
Weekly coaching
One-on-one mentorship
Professional-development workshops
Leadership training
You'll have opportunities to develop transferable skills in:
Customer Service | Communication | Relationship Management | Organization | Problem Solving | Sales | Presentation | Leadership
🎓 Insurance Licensing
You do not need to already have an insurance license to apply.
Because this role involves discussing and enrolling clients in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before conducting activities requiring licensure.
Licensing guidance and support are provided.
🤝 Professional Support
Qualifying representatives may have access to:
Medical insurance reimbursement opportunities
Company-supported life insurance
Accidental Death Benefit coverage
OPEIU Local 277 representation where applicable
Renewal and residual income opportunities
Professional coaching
Leadership development
Mentorship
Virtual business technology and resources
Eligibility, qualification periods, performance requirements, and applicable conditions may apply.
🏆 Recognition & Performance Incentives
Strong performance may also create opportunities to qualify for:
Performance bonuses
Achievement awards
Leadership recognition
Company-sponsored incentive travel
Professional conferences
Team events
Performance contests
Additional career-development opportunities
📈 Career & Leadership Development
This opportunity can grow beyond an entry-level customer-service position.
Representatives who demonstrate strong performance, consistency, professionalism, initiative, and leadership potential may pursue opportunities such as:
Benefits Advisor → Trainer/Mentor → Team Leader → Management → Advanced Leadership
Development opportunities may include:
Client relationship management
Training
Coaching
Recruiting
Team development
Performance accountability
Business development
Leadership
Advancement is earned through performance and development—not simply time with the organization.
Leadership opportunities are not guaranteed.
Who We're Looking For
You may be a strong fit if you're:
Friendly and comfortable speaking with people
An excellent verbal and written communicator
Customer-focused and service-oriented
A strong listener
Professional and dependable
Positive and solution-focused
Self-motivated
Organized and detail-oriented
Comfortable managing your own schedule
Able to work independently from home
Comfortable collaborating with a virtual team
Confident learning new technology
Coachable and receptive to feedback
Goal-oriented and performance-driven
Committed to ethical, client-focused service
Interested in professional growth
Experience That Transfers Well
Previous insurance experience is not required.
Experience in these areas may transfer especially well:
Customer Service • Member Services • Client Relations • Call Centers • Healthcare • Retail • Hospitality • Education • Administrative Support • Banking • Financial Services • Account Management • Military Service • Recruiting • Insurance • Sales
Entry-level applicants, recent graduates, veterans, and career changers are encouraged to apply.
We value communication skills, professionalism, work ethic, coachability, dependability, and potential as much as previous industry experience.
Minimum Requirements
Applicants must:
Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating through Zoom and phone
Be comfortable using web-based technology
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License
💻 100% Virtual Interview Process
Qualified applicants will first complete a brief career overview covering:
Position responsibilities
Customer-service expectations
Client benefit consultations
Commission-based compensation
Qualified client opportunity system
Insurance licensing requirements
Training and mentorship
Career and leadership advancement
Candidates interested in continuing will then have the opportunity to participate in a live virtual Zoom interview with our hiring team.
The entire process is completed remotely.
Ready to Start Your Remote Career?
If you're looking for an entry-level work-from-home opportunity where you can help families, develop valuable professional skills, receive ongoing mentorship, and create long-term earning and advancement opportunities through your performance, we'd like to hear from you.