Fully Remote Entry-Level Customer Service | Client Success Specialist
Fully Remote Entry-Level Customer Service / Client Success Specialist
Company: AO | Globe Life
Location: 100% Remote – United States
Work Arrangement: Work From Home
Experience: Entry Level | No Insurance Experience Required
Schedule: Flexible
Compensation: Commission-Based | Weekly Pay | Performance Bonuses
Training: Full Training, Licensing Guidance & Mentorship Provided
Start Your Remote Career Helping Working Families
Looking for an entry-level customer service career you can build entirely from home?
AO | Globe Life is expanding our virtual team and seeking motivated, people-focused professionals to join us as Remote Client Success Specialists.
You'll connect with individuals and families through scheduled virtual appointments, answer questions, explain available benefits, assist with enrollment, and provide ongoing client support.
This opportunity combines customer service, relationship building, benefits education, and consultative insurance sales while providing the training and mentorship needed to learn the industry.
No previous insurance experience is required.
✔ 100% Remote / Work From Home
✔ Entry Level – No Experience Required
✔ Qualified Client Opportunities Provided
✔ No Traditional Cold Calling
✔ No Lead Purchasing Required
✔ Weekly Commission-Based Pay
✔ Performance Bonuses
✔ Flexible Scheduling
✔ Training & One-on-One Mentorship
✔ Renewal & Residual Income Opportunities
✔ Leadership & Management Advancement
What You'll Do
As a Remote Client Success Specialist, you'll help provide a positive and professional experience for prospective and existing clients.
🤝 Customer Service & Client Support
Meet with clients through scheduled Zoom and phone appointments
Connect with individuals and families interested in learning about available benefits
Listen to client questions, concerns, and priorities
Provide personalized, professional customer service
Answer questions regarding benefits and coverage options
Follow up with clients regarding service needs and updates
Assist existing clients with applicable policy-related questions
Maintain accurate digital client records and documentation
Build long-term relationships through communication, trust, and dependable service
🛡️ Benefits Education & Enrollment
Once appropriately licensed, you'll help clients understand available financial protection options.
Responsibilities may include:
Conducting virtual benefit consultations
Explaining available life, accident, and supplemental health insurance options
Identifying individual and family protection needs
Helping clients evaluate available coverage options
Providing personalized, needs-based recommendations
Assisting with applications and enrollment
Helping complete required documentation
Assisting with beneficiary information
Providing ongoing service following enrollment
Our approach emphasizes education, relationships, and helping clients make informed decisions—not high-pressure sales tactics.
🏠 100% Remote – Work From Home
Build your career without the daily commute.
Your client appointments, training, coaching, and team collaboration are conducted virtually.
Remote advantages include:
Work from home within the United States
No daily commute
Virtual client appointments
Online training and coaching
Digital business systems
Remote team collaboration
Flexible scheduling opportunities
Flexibility comes with responsibility. Successful representatives maintain the consistency, availability, and accountability needed to serve clients and achieve their professional goals.
📞 Qualified Client Opportunities – No Traditional Cold Calling
Spend more time helping people and less time searching for prospects.
Representatives have access to qualified client opportunities, including individuals and families interested in receiving information regarding available benefits.
No lead purchasing is required.
Your focus is on:
Client consultations
Customer service
Benefits education
Relationship building
Enrollment assistance
Follow-up and ongoing support
💰 Weekly Pay + Performance Bonuses
This is a commission-based independent contractor opportunity, not an hourly or salaried customer service position.
Compensation opportunities may include:
Weekly commission payments
Performance-based bonuses
Renewal and residual income opportunities
Recognition incentives
Leadership compensation as you advance
Additional performance-based rewards
Uncapped Earning Potential
Because compensation is performance-based, there is no predetermined earnings ceiling on commission production.
Individual earnings vary based on activity, production, consistency, and results. Income is not guaranteed.
📚 Entry Level – We'll Train You
No Insurance Experience? That's Okay.
We're looking for individuals with the right attitude, professionalism, communication skills, work ethic, and willingness to learn.
Training and professional development may include:
Structured virtual onboarding
State insurance licensing guidance
Product and benefits education
Customer service training
Communication and relationship-building development
Consultative sales training
Virtual presentation skills
Enrollment systems and procedures
Weekly coaching and workshops
One-on-one mentorship
Leadership development
Ongoing professional education
You'll have the opportunity to develop transferable skills in customer service, communication, sales, organization, relationship management, problem-solving, presentation, and leadership.
🎓 Licensing Guidance & Support
You do not need to already have an insurance license to apply.
Because representatives discuss and enroll clients in insurance products, candidates must obtain the appropriate state Life & Health Insurance License before performing activities requiring licensure.
Licensing guidance and support are provided.
❤️ Benefits & Professional Support
Qualifying representatives may have access to:
Medical insurance reimbursement opportunities
Company-supported life insurance
Accidental Death Benefit coverage
Union representation through OPEIU Local 277
Renewal and residual income opportunities
Leadership development programs
Professional coaching and mentorship
Virtual technology and business resources
Eligibility, qualification periods, and applicable requirements may apply.
📈 Career Growth & Leadership Opportunities
Your first position doesn't have to be your final position.
Representatives who demonstrate strong performance, consistency, professionalism, and leadership potential may pursue opportunities such as:
Client Success Specialist → Benefits Advisor → Trainer/Mentor → Team Leader → Management
As you progress, you may have opportunities to develop skills in:
Client relationship management
Training and mentorship
Team development
Coaching
Performance management
Business development
Leadership
Advancement is based on performance, initiative, professional development, and demonstrated leadership ability—not simply tenure.
✈️ Performance Incentives & Recognition
Qualifying representatives may have opportunities to participate in:
Company-sponsored incentive travel
Leadership conventions
Professional development events
Performance contests
Achievement awards
Team-building experiences
Recognition programs
Additional advancement opportunities
Performance and qualification requirements apply.
Who We're Looking For
You may be a great fit if you're:
Friendly and comfortable communicating with people
An excellent verbal and written communicator
A strong active listener
Customer-focused and service-oriented
Positive, professional, and dependable
Self-motivated and accountable
Organized with strong time-management skills
Comfortable learning new technology
Able to work independently from home
Comfortable collaborating with a virtual team
Adaptable and a quick learner
Strong at problem-solving
Coachable and receptive to feedback
Goal-oriented and motivated by achievement
Interested in professional and leadership growth
No Experience Required
Experience in any of these areas may transfer well:
Customer Service • Retail • Hospitality • Healthcare • Education • Administrative Support • Call Centers • Banking • Client Relations • Account Management • Recruiting • Military Service • Sales
Previous insurance experience is NOT required.
Entry-level applicants, recent graduates, and career changers are encouraged to apply.
Minimum Requirements
Applicants must:
Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating through Zoom and phone
Be comfortable using web-based technology
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License
💻 Fully Virtual Interview Process
Qualified applicants will complete a brief career overview explaining:
Day-to-day responsibilities
Customer service and client expectations
Commission-based compensation
Licensing requirements
Training and mentorship
Client opportunities
Career and leadership advancement
Candidates interested in continuing will then have the opportunity to participate in a live Zoom interview with our hiring team.
The entire hiring process is completed virtually.
Ready to Start Your Remote Career?
If you're looking for a fully remote, entry-level customer service opportunity where you can help families, develop valuable professional skills, receive ongoing mentorship, and create long-term earning and advancement opportunities through your performance, we'd like to hear from you.